Privacy policy
Your digital privacy is a fundamental human right. This comprehensive Privacy Policy describes how PURET ("the Site", "we", "us", or "our"), owned and operated by ANNA HAIR SALON PTY LTD (ACN: 698 137 843), collects, uses, protects, and discloses your Personal Information when you visit, browse, or execute a purchase from www.puret.shop.
This document is structured in strict alignment with the United States Federal Trade Commission (FTC) guidelines, the California Consumer Privacy Act (CCPA), the Children’s Online Privacy Protection Act (COPPA), and global data protection standards.
1. Personal Information We Collect
When you interact with our Store, we collect specific categories of information to ensure proper checkout functionality, analytical performance, and security. This data falls into two broad classifications:
A. Information Voluntarily Provided by You (Device & Transaction Data)
- Identity & Contact Information: Your full first and last name, email address (support@puret.shop is our outbound channel), residential/business delivery address, billing address, and phone number (+61 (485) 991-154 is our corporate reference).
- Financial Transaction Data: Payment card types used, truncated tokenized markers, billing records, and specific order tallies. Note: We never store raw credit card details on our servers; they are processed via encrypted Level 1 PCI-DSS gateways.
B. Automatically Collected Technical Data
- Device Parameters: Your Internet Protocol (IP) address, operating system variation (e.g., macOS, Windows, iOS), web browser engine (e.g., Safari, Chrome), internet service provider (ISP), time zone layout, and exact cookie identifiers.
- Interaction Metrics: The specific internal pages you browse, search queries entered, duration spent on specific sections, and products viewed.
2. Technologies Employed for Data Capturing
We utilize standardized, secure digital mechanisms to optimize web experiences:
- Cookies: Small alphanumeric data files placed on your device to maintain session status, preserve your shopping cart contents, and remember your display preferences.
- Log Files: Systematic server ledgers tracking structural network actions, processing timestamps, and cross-reference pages.
3. Precise Legal Grounds for Processing Information
We do not sell, rent, trade, or lease your personal information to third-party data brokers for commercial gain. Your personal information is utilized strictly to fulfill our core contractual obligations with you, which includes:
- Processing your financial transaction, validating credit authenticity, and preventing fraudulent checkout attempts.
- Arranging domestic United States logistics fulfillment and transmitting automated tracking coordinates.
- Providing immediate, hyper-responsive customer service via support@puret.shop.
- Fulfilling structural statutory duties, including tax reporting, corporate auditing, and combating retail crime.
4. Authorized Third-Party Data Sharing
To successfully execute our retail operations, we share your data with trusted, verified corporate service infrastructure partners who are contractually bound to safeguard your privacy:
- E-Commerce Platform Provider: Shopify Inc., which powers our checkout database, product architecture, and hosting security.
- Payment Infrastructure Providers: Fully accredited processors (Visa, Mastercard, Amex, Apple Pay) to verify and capture funds.
- Logistics and Fulfillment Carriers: Premium distribution lines (USPS, UPS, FedEx) so physical items can be safely transported to your home address.
5. Behavioral Advertising and Tracking Choice
We may utilize anonymous, aggregated browsing information to display contextual advertisements across Google Ads networks. If you wish to opt-out of tailored advertising, you can do so natively via the Google Ads Settings page or by visiting the Network Advertising Initiative (NAI) opt-out portal.
6. Your United States Privacy Rights (CCPA & State Specifics)
Depending on your state of residence within the USA (e.g., California, Virginia, Colorado), you are granted advanced civil liberties regarding your data, including:
- The Right to Know/Access: The right to request an exhaustive report detailing exactly what categories of personal information we have logged.
- The Right to Rectify: The right to request immediate correction of inaccurate contact or delivery details.
- The Right to Delete: The right to request that we purge all your personal history from our active databases, subject to standard statutory bookkeeping exceptions.
To exercise any of these privileges, please submit a formal digital application to our data privacy officer at support@puret.shop.
7. Absolute Protection of Minors
In accordance with COPPA mandates, PURET does not intentionally market to, collect data from, or target individuals under the age of 18. Our storefront is designed exclusively for adult consumers possessing legal capacity. If we discover that a child under 18 has submitted personal details, we will instantly delete that data from our records.
8. Security Infrastructure and Data Storage Timeframes
We implement multi-layered cryptographic and administrative safety protocols to shield your information. We retain your transaction records only for as long as legally mandated to fulfill taxation laws, financial audits, and warranty enforcement cycles.
================================================================================
Contact Information
Last Updated: June 15, 2026
At PURET, maintaining a fully transparent, clear, and highly responsive channel of communication with our consumers across the United States is our top corporate priority. If you have any inquiries regarding product characteristics, checkout security, delivery tracking milestones, or return handling, our support infrastructure is fully optimized to assist you.
1. Primary Digital Support Channel
For the fastest response, order adjustments, or structural claims, please reach out to our centralized email support desk. We pledge a strict communication charter guaranteeing an individual response from a human representative within 24 business hours.
- Customer Service Email: support@puret.shop
Tip for Customers: If you are inquiring about a specific purchase, please include your 4-digit or 5-digit order number (e.g., #PURET1024) in the subject line to enable our agents to locate your file instantly.
2. Direct Telephonic Support
If you prefer speaking with a live customer care coordinator or require immediate billing clarification, you can contact our registered corporate hotline during standard operating windows:
- Direct Telephone Number: +61 (485) 991-154
- Live Support Availability: Monday through Friday, from 9:00 AM to 5:00 PM (AEST / EST synchronized routing). Voicemails left outside standard operational windows will be returned the subsequent morning.
3. Formal Statutory and Corporate Address
The PURET brand name, intellectual property, and web domain operate under the full legal entity structure of ANNA HAIR SALON PTY LTD (ACN: 698 137 843). All legal notices, official government audits, and corporate documents must be routed to our registered headquarters:
Legal Corporate Parent: ANNA HAIR SALON PTY LTDAustralian Company Number (ACN): 698 137 843
Physical Office Address: Shop 2, 45-47 Heritage Way, Glen Alpine, NSW, 2560, Australia
Crucial Return Warning: Our Australian corporate office is not equipped as a physical fulfillment warehouse or logistics clearing station. Do not mail product returns to the physical address listed above. Returns shipped without an authorized, pre-paid US domestic label issued by support@puret.shop will be automatically rejected by security and cannot be processed for credit.
4. Complete Institutional Transparency Guarantee
To comply with Google Merchant Center (GMC) trust policies, federal e-commerce protocols, and domestic consumer transparency acts, we certify that the business information, geographic parameters, phone numbers, and structural entities listed on this page are true, accurate, active, and fully verifiable against global corporate registries.